Learn how Opal upgraded to Evotix Enterprise to give every team member a simple way to report incidents and risks, creating real‑time visibility across complex manufacturing and logistics operations across Australia and New Zealand.
Unified reporting across the business
20+
modules implemented
One system replacing legacy safety, risk, sustainability and assurance processe
Frontline-first Access
QR
Code reporting
enables participation from both employees and contractors
Improved organizational visibility
3,500
team members
Central teams gain faster insight into emerging risks and site‑level trends
Scalable risk oversight
60+
sites supported across ANZ
Supports growing obligations across safety, environment and compliance
At a Glance
- Challenge
Opal operates 60+ manufacturing, recycling and distribution sites across Australia and New Zealand. The organization had already established a strong safety foundation using Evotix Professional, supporting frontline reporting across the business. As Opal’s focus expanded to include enterprise‑wide risk, assurance and environmental oversight, the business needed broader capability, deeper integration and a platform that could scale to support its next phase of growth.
- Solution
Opal upgraded from Evotix Professional to Evotix Enterprise to support a more integrated approach to safety, risk, assurance and environmental management. The move enabled broader system coverage through more than 20 modules, automated data flows from HR systems and simpler access for frontline teams via QR codes. The upgrade provides a scalable foundation for Opal’s ongoing focus on risk uplift, sustainability reporting and long‑term regulatory readiness.
- About Opal
Opal is one of Australia and New Zealand’s largest recycling, paper and packaging businesses, with a long history providing innovative circular solutions, supplying local and global markets. Opal offers a fully integrated cardboard packaging value chain from raw materials to finished packaging to recycling and back as raw materials.
- Industry: Manufacturing
- Country / Region: Australian & New Zealand
- Company Size: 3300+ team members
- Customer Since: 2020
Safety, Stewardship and Risk at the Core of Opal’s Operations
Opal is one of Australia and New Zealand’s largest recycling, paper and packaging businesses, with a long history providing innovative circular solutions, supplying local and global markets. Opal offers a fully integrated cardboard packaging value chain from raw materials to finished packaging to recycling and back as raw materials. Its operations span over 60+ sites, including paper mills, recycling and manufacturing facilities and logistics sites, creating a complex, high‑risk working environment. Opal puts Safety at the center of everything. It is foundational to Opal’s success, enabling the business to protect people, maintain reliable production and meet growing regulatory and assurance expectations. As the organization looks to uplift risk, safety and environmental oversight together, Opal’s broader goal is to create clearer visibility and shared responsibility across every site and role.
Safety sits at the center of everything we do at Opal.
Annette BuryGeneral Manager of Risk and Assurance
Outgrowing a Safety‑Focused System in a Complex, Circular Manufacturing Environment
Opal had already established strong safety foundations using Evotix Assure, supporting a strong foundation of frontline reporting across its manufacturing and logistics operations. However, as the organization expanded and its priorities evolved, the platform was largely focused on incident and safety processes and did not extend easily into enterprise‑wide risk, assurance and environmental oversight.
Opal’s growth required a system that connects data across sites, supports consistent governance and provides leadership with a single, enterprise‑wide view. To support its next enterprise phase, leaders needed a clearer line of sight: from site‑level activity through to executive and board oversight. Without the more configurable approach of Evotix 360, data was difficult to compare across functions and locations, limiting Opal’s ability to demonstrate consistent governance and proactively guide improvement at an enterprise scale.
We needed a system that could talk to safety, environment, risk and assurance as one — not as separate pieces.
Annette BuryGeneral Manager of Risk and Assurance
Transforming Risk, Safety and Sustainability Through an Enterprise Platform
With the upgrade to Evotix 360, Opal evolved from function‑specific systems to a single platform that connects safety, risk, assurance and environmental insight across the organization. Frontline workflows remained simple and familiar. Team members continue to use QR codes to report incidents, risks and observations from any site, while the underlying platform expanded to support broader enterprise needs. For leadership, integrated data and automated system feeds now provide clearer, more consistent oversight across safety, risk and environment, supporting compliance with local requirements and the expectations of Opal’s international parent company. This enterprise‑level visibility allows Opal to better understand site‑level risk, prioritize investment and take a more proactive approach to managing exposure, thereby strengthening Opal’s assurance outcomes and supporting long‑term cost control, including insurance considerations.
The system really becomes our eyes and ears across the business.
Annette Bury
General Manager of Risk and Assurance
Clearer Risk Visibility, Stronger Assurance and More Confident Decision‑Making
Opal’s upgrade to Evotix 360 has strengthened how the organization manages safety, risk, assurance and environmental obligations across its manufacturing network. By connecting information that was previously managed across functions, teams can now move from manually assembling reports to understanding what is happening across sites in near real time. This evolution supports clearer oversight, more consistent compliance and greater confidence in decisions at both site and executive level.
1.
- Improved compliance and assurance oversight
With safety, risk, audit and regulatory data flowing through a single enterprise platform, Opal has enhanced its ability to meet local regulatory requirements and the expectations of its international parent company. Information that was previously compiled manually is now easier to access, review and validate, supporting more consistent and timely assurance reporting to executives and the board.
2.
- Stronger frontline participation across sites
QR‑code reporting continues to provide team members with a simple way to report incidents, risks and observations directly from the field. Maintaining this familiar frontline experience while expanding enterprise capability has helped sustain participation across manufacturing, recycling and distribution sites, improving the quality and timeliness of information flowing into the business.
3.
- Holistic insight across safety, risk and environment
By linking incidents, audits, risks and controls through integrated modules, Opal can better understand how issues relate across sites and functions. Teams can see where risks were identified before incidents occurred and use that insight to strengthen controls and reduce the likelihood of repeat events.
4.
- Better prioritization of investment and resources
With clearer visibility into where risks are emerging, and which sites require greater attention, Opal is able to focus effort and investment more effectively. This enterprise‑level view supports a more proactive approach to risk management and helps reduce downstream impacts such as operational disruption or increased insurance exposure.
Evotix is the tool that will help us better manage safety, environmental risk and sustainability as one connected picture.
Annette Bury
General Manager of Risk and Assurance
Why Evotix?
To date, Evotix has helped Opal Packaging:
- Extend safety foundations into enterprise‑wide risk oversight by upgrading from Evotix Assure to Evotix 360
- Unify safety, risk, assurance and environmental data across more than 60+ sites in a single platform
- Maintain strong frontline participation through familiar QR‑code reporting while expanding enterprise capability
- Strengthen regulatory and assurance reporting with clearer visibility for executives and the board
What’s Ahead: Positioning Opal Packaging for Long‑Term Sustainability and Regulatory Readiness
Opal’s long‑term vision is to continue strengthening how risk, safety and environmental responsibility are managed together across the organization. Having all essential EHS&S data connected through Evotix Enterprise provides a strong, scalable foundation for this next phase.
Expanding to Sustainability
Looking ahead, Opal plans to extend its use of Evotix 360 to support more robust environmental and sustainability reporting, manage controls and link sustainability insights to broader enterprise risk and financial considerations. Leadership is also exploring how enhanced analytics, including AI‑driven capabilities, can help interpret data more effectively and guide investment decisions, site‑level prioritization and long‑term planning.
Reporting for Continuous Improvement
By continuing to refine reporting and reduce friction for team members, Opal aims to make participation easier, while improving visibility at executive and board level. These efforts reflect a commitment to continuous improvement, ensuring Opal’s operations remain safe, resilient and well positioned to meet both regulatory obligations and long‑term sustainability goals.
Bringing everything into one system puts Opal in a much stronger position for the future.
Annette Bury
General Manager of Risk and Assurance
